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Superbase Technical Support Services |
Es gibt drei verschiedene Arten von Support:
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Critical Support Service (CSS)
This is a premium service aimed at
Enterprise level. With the CSS, you receive priority telephone assistance,
priority access to support staff after hours, weekends and holidays.
You
also receive visits at your sites when it is necessary. In addition, the CSS
package includes all product upgrades, maintenance releases and access to
Superbase Online Technical Support Centre.
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Standard Support Service (SSS)
This is a cost-effective package. With
the SSS, you get access to support staff during business hours (8:00AM to
5:00PM PST for USA and Canada) and (8:00AM to 6:00PM GMT for Europe). You
also get all product maintenance releases and access to Superbase Online
Technical Support Centre.
-
Basic Support Service (BSS)
This is a free service to all Superbase
customers. With the BSS, you receive unlimited e-mail support and access to
a fax support line.
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